Refunds & Returns Policy
We take pride in the quality and care put into each of our custom-made products. Please read our policy below carefully:
Damaged Goods:
We only offer refunds or returns for items that arrive damaged. In such cases, claims will be processed through Royal Mail or an alternative courier service.
Custom & Personalised Items:
All of our products are custom-made, and therefore non-refundable and non-returnable unless damaged during transit.
Personalised products require final proof approval from the customer prior to production. Once approved, these items are not eligible for return or refund.
Return Shipping:
Return postage costs are the responsibility of the customer.
Contact:
For any questions or to initiate a damaged goods claim, please contact us at:
eloisem@msclausworkshopco.com