We only offer refunds and returns on unused and in the same condition that you receive within 7 days, exclusion applies to All Crackers, and Personalised products which are not refundable.

Personalised products are subject to the author’s corrections and final proof will be signed by the customer. Personalised products are not refundable or returnable.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging, the return postage is to be paid by the customer.

Contact us at eloisem@msclausworkshopco.com for questions related to refunds and returns.